FAQs

Shipping & Returns

What is your return/exchange policy?

We offer a 30-day return or exchange policy for unused and unworn items in their original packaging. Personalised or engraved items cannot be returned unless they arrive damaged or defective. Please refer to our Return Policy page for full details.

Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. You can find more information on our Shipping Policy page during checkout.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.

Customer Support 

Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. Please contact our customer support team as soon as possible to make changes.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. We will assist you in resolving the issue promptly.

How do I contact customer support?

You can reach our customer support team via email at info@jarett.london.co.uk or through our contact form on the website. We’re available Monday to Friday, 9 AM–6 PM (local time).

Payment Methods

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options. Our checkout process is encrypted to ensure your payment details are safe.